Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at info@heypetsie.com.
Cancellations 7 days prior to service commencement will receive a 50% refund. There are no refunds for cancellations less than 7 days prior to service commencement. We will do our best to accommodate any amendments you would like to make to your booking at no additional charge, but amendments are dependent on scheduling and availability
Yes, We can schedule a Meet and Greet in person or by a Zoom call to listen to your specific requirements. To request one click here or please contact us to info@HeyPetsie.com or call us to 647-410-2839
Hey Petsie provides professional dog walking, cat sitting, and pet sitting services. Our experienced pet care providers cater to various needs such as daily dog walks, in-home cat visits, wedding dog attendant or any personalized pet sitting while you're away.
To activate your account, please visit here and enter your email address and click “Send Activation Email”. You will receive an email with a link to activate your account.
To request pet sitting services:
1. Click on 'scheduling' and 'request service',
2. Add new request and select which dates,
3. Select which service and which time,
4. Review and submit request.
If you have any questions, feel free to message info@Heypetsie.com
Absolutely. Our team members undergo thorough training and background checks to ensure they are equipped with the necessary skills and are trustworthy individuals passionate about pet care. We prioritize your pet's safety and happiness.
Petsie proudly serves :Alexandra Park,The Annex, Baldwin Village, Cabbagetown, CityPlace, Chinatown, Church and Wellesley, Corktown, Discovery District, Distillery District, Entertainment District, East Bayfront, Fashion District, Financial District,Garden District, Grange Park, Harbord Village, Harbourfront, Kensington Market, Little Japan, Chinatown, Moss Park, Old Town, Quayside, Queen Street West, Regent Park, South Core, St. James Town, St. Lawrence, Toronto Islands, Trefann Court, University, Yorkville and surrounding neighborhoods. Please contact us to confirm whether we cover your specific location.